Shipping policy

Effective Date: June 30, 2026

At Lunark, we are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy before placing your order.

Order Processing

  1. All orders are processed within 1–2 business days after payment is successfully received.
  2. Orders are not processed, shipped, or delivered on Sundays or public holidays.
  3. During periods of high order volume, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times are as follows:

  1. Metro Cities: 5–7 business days
  2. Other Cities and Towns: 6–8 business days
  3. Remote Areas: 7–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Lunark may offer free shipping promotions. Such offers will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp (where applicable).

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate.

Lunark is not responsible for delays or failed deliveries caused by:

  1. Incorrect or incomplete shipping addresses.
  2. Incorrect contact information.
  3. Customer unavailability at the time of delivery.
  4. Delays caused by courier partners or circumstances beyond our control.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or an incorrect address, the courier may make additional delivery attempts or return the package to us.

Additional shipping charges may apply for re-shipping returned orders.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Eligible cases will be handled according to our 7-Day Replacement Policy.

International Shipping

Currently, Lunark ships only within India, unless otherwise stated on our website.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Please note that Lunark does not offer refunds. Eligible issues are covered under our 7-Day Replacement Policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team using the contact details provided on our website.