Privacy policy

Effective Date: June 30, 2026

At Lunark, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and shipping address
  5. Order history

Automatically Collected Information

We may automatically collect certain information, including:

  1. IP address
  2. Browser type and version
  3. Device information
  4. Pages viewed
  5. Date and time of your visit
  6. Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  1. Process and fulfill your orders.
  2. Provide customer support.
  3. Send order confirmations and shipping updates.
  4. Improve our website, products, and services.
  5. Prevent fraud and enhance website security.
  6. Comply with legal obligations.
  7. Send promotional emails or marketing communications if you have opted to receive them. You may unsubscribe at any time.

3. Payment Information

Lunark does not store your complete payment card information. Payments are processed securely by trusted third-party payment service providers. Your payment information is handled in accordance with their privacy and security practices.

4. Cookies

Our website uses cookies and similar technologies to:

  1. Remember your preferences.
  2. Improve website functionality.
  3. Analyze website traffic and performance.
  4. Provide a better shopping experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We may share your information only when necessary with trusted third parties, including:

  1. Shipping and logistics partners.
  2. Payment service providers.
  3. Website hosting and technology service providers.
  4. Marketing and analytics service providers.
  5. Government authorities or law enforcement when required by applicable law.

We do not sell, rent, or trade your personal information to third parties.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on applicable law, you may have the right to:

  1. Access your personal information.
  2. Request correction of inaccurate information.
  3. Request deletion of your personal information, subject to legal requirements.
  4. Withdraw consent for marketing communications.
  5. Request information about how your personal data is processed.

To exercise these rights, please contact us using the contact details provided on our website.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment gateways and analytics providers. We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the revised policy is posted on this page with an updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team through the contact details provided on our website.